Terms & Conditions

BOOKING FORMS

Booking forms are required to be filled in and returned within 14 days of deposit being paid. We require, names, contact details, weights (if flight components) and next of kin to be kept on file for all bookings in the event of an emergency.

PRIVACY

Information given on your booking form is kept secure with Kimberley Experiences. Only your interests, bedding, medical requirements (if relevant), beverage and dietary preferences will be shared with third party providers. Please read our Privacy Policy for more information.

DEPOSIT

A Deposit of 20% is required within 7 days of booking unless the departure date is 60 days or less in advance, when a 50% deposit is required. Booking forms are required to be returned to confirm your booking.

FINAL PAYMENT

Final payment of all outstanding amounts is required no later than 60 days prior to arrival. Failure to pay by the due date will result in the cancellation of booking and forfeit of any deposit.All approved accounts are strictly 14 days.

AMENDMENTS

A fee of $50 per amendment may be incurred once booking is confirmed. Additional fees may be incurred through third party operators.

HOTEL ACCOMMODATION RATES

Twin Share unless otherwise stated. Single Supplement is available on request.

CANCELLATION POLICY:

61 or more days prior to arrival –20% deposit will be forfeited.
60 days or less to arrival – no refund of all monies. Cancellation must be advised in writing.

PAYLOAD RESTRICTIONS

Payload restrictions apply to all flights, passenger’s weights are required at the time of booking if a flight is included in your package.
**Payload is the maximum combined weight of passengers and luggage allowed on each flight**

INSURANCE

We strongly recommend that at the time of booking you take out comprehensive Travel, Medical and Cancellation Insurance. Due to the remote location of your Kimberley Experience a medical evacuation may be necessary in the case of an emergency and it is the responsibility of the guest to ensure you have insurance to cover such an event. Weather conditions and operational issues may also arise and cause delays which are out of our control.

MINIMUM NUMBERS

Minimum numbers may be required for some tours and flights. If due to cancellation of some parties from a group booking,please be aware this may affect the remaining guest’s ability to undertake certain tours/flights.

VALIDATION OF RATES

Prices quoted are subject to change and are in Australian Dollars (AU$).

GOVERNMENT CHARGES

Our prices are fully inclusive of all government, environment an airport levies.

ITINERARIES

Whilst it is our intention to deliver the itinerary of your choice, unforeseen circumstances such as nature of the terrain, unseasonal weather, National Park closures and so on, may affect your itinerary, and therefore, make it necessary to alter touring with little or no notice.

FUEL SURCHARGE

In the event of significant upward movement in the cost of aviation fuel, we reserve the right to introduce a fuel surcharge. This shall be advised in writing no less than two months prior to its commencement and will be additionally advised at the time of booking confirmation.

LUGGAGE RESTRICTIONS

We prefer soft luggage only and a maximum of 8kg per person. All care is taken but no responsibility is accepted for damage to passenger’s personal items.

PAYMENT OPTIONS

  • Direct Debit
    Please contact our reservation specialist for details
  • Cheque
    Only company cheques are accepted by Kimberley Experiences
  • Credit Card
    Credit card payments will attract a fee as follows; AMEX 2%

PAYMENT TERMS

Overdue accounts may attract an additional fee of 1.5% per month applied to the outstanding balance.